Refund & Return Policy

Last updated: June 2026

Your satisfaction matters. Because we sell fresh, perishable groceries, our policy is built around quick, fair resolution.

Check on delivery

Please inspect your items when they arrive. Since payment is cash on delivery, you can refuse any item that isn’t up to standard before paying for it.

Quality issues

If a product is spoiled, damaged or incorrect, tell us within 24 hours with a photo. We’ll replace it on your next delivery or deduct it from your bill.

Non-returnable items

For hygiene and safety, opened packaged food, cut fruits and prepared items cannot be returned unless they were faulty on arrival.

How to reach us

Call +880 1998-034956 or whatsapp with your order number and we’ll sort it out quickly.